FAQ, Mahidol University Library and Knowledge Center

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FAQ

What are the opening hours?

Monday-Friday: 8:00 am. - 19:00 pm.
Saturday: 8:00 am. - 5:00 pm.

Where can I get assistance?

Go to one stop service desk and Library Hotline :-
Extension line : 0-2800-2680-9 ext. 4265
Intra-phone : i-24-4265
Service hours
Mon - Fri 8 am - 7 pm
Sat 9 am - 5 pm

Do you have this book/journal?

Use the library catalog MULINET to search for your book.
UseFind E-resource to search for your journal.
Ask a Librarian if you need help searching for library materials.

How do I borrow a book, and for how long?

You may borrow books at the Circulation Desk. To borrow a book, locate it in the library catalog, LIBCAT, fill out a borrower slip and hand it to the Circulation staff. Click on Borrower Catagories for use privilieges.

How can I find what is on-Reserve for my class?

Paper copies of course materials are available at the Reserve Desks.
For materials posted electronically, go to E-Reserve page (username and password are obtainef from the professor.

Can I e-mail a query?

Yes, send your queries to liwww@mahidol.ac.th. Reference staff will get back to you within 24 hours.

Where do I get help with my thesis?

For research, call Information Services at ext. 4225, or e-mail for an appointment at liwww@mahidol.ac.th.
For Citation software, register for a session on Refworks, by e-mail: liwww@mahidol.ac.th.
For thesis formatting and submission, go to the web page liwww@mahidol.ac.th.

Can I print, scan and photocopy?

Printers
Scanners
Photocopiers

Can I acess the Internet, and use computer applications?

Yes, in all library computer labs.

Can I use my laptop and wireless connection in the libraries?

Yes you can after registering your laptop at the MUCC Services (CNS ext. 2260/1). Refer to the Wireless Network Connection at the following link : http://www.mahidol.ac.th

Can I access library resources from outside campus?

Yes, with a valid MUnet account (your MU e-mail username/password). Check if your browser (Internet Explorer or Netscape) is configured to access the MU proxy server.

What should I do if I am having trouble accessing online resources from off-campus?

Check if your browser (Internet Explorer or Netscape) is configured to access the MU proxy server. Contact the Library Technology Division (ext. 4224) if you still have a problem.

Why is the full-text of the article not available electronically?

University Libraries may not have a subscription to the electronic version of the journal.
University Libraries may have a subscription to the electronic version of the journal, but not the volume in which the article appears.
The publisher or distributor may not yet have all issues of the journal available electronically.

Can Non-MU users access the Resources?

Only users with a valid MU ID are eligible to use the libraries.