Accessing electronic databases
Frequently Asked Questions (FAQ): e-Databases
Frequently Asked Questions (FAQ): e-Databases
This FAQ provides guidance on accessing e-Databases, resolving access issues, and using electronic resources in accordance with publishers' guidelines, ensuring users access library resources conveniently.
Why is the login attempt failing with the error message even when the correct password is entered?
Message shown on screen
That username or password was incorrect. Please try again.
If you cannot login to the system, please contact : Help Desk for e-Resources Access
The error message means “Incorrect password”. Entering the correct password will provide access to the database.
Correct login formats
Students
- Username format
- Use “u” or “g” followed by your student ID
- Example
u61xxxxx or g61xxxxx- Password
- The same password used for your Mahidol University email or MU-WIFI
Faculty and staff
- Username format
- Use your first name, a dot, then the first three letters of your surname
- Example
firstname.sur- Password
- The same password used for your Mahidol University email
What you should know
- Users are allowed up to 3 login attempts. If the login exceeds 3 failed attempts, the system will automatically suspend access.
- Users should not attempt to change the password themselves. Please report the issue through the channels below.
The e-Database could be accessed only for Mahidol University instructors, staff and students.
Report a problem and login guides
Why has the download access been suspended?
Message shown on screen
The system warned, “There was the infraction of information download over 200 MB.” The system will automatically block you for 15 days.
If you need to use it urgently, please contact Miss Jirawan Nareelerd email : jirawan.nar@mahidol.ac.th
Download access is automatically suspended if data downloads (such as journal articles or e-books) exceed 200 MB per login per day.
How to request an unblock
- Email the administrator at jirawan.nar@mahidol.ac.th to request that your account be unblocked.
- After reviewing your usage log, if no unusual activity is detected, access will be restored within 24 hours.
- Support is available daily, including public holidays, from 7:00 AM to 9:00 PM.
Why has the access been suspended?
1. Suspension by publisher — a suspension of Mahidol University’s IP address
In some cases, publishers will suspend access to electronic databases that Mahidol University subscribes to at the institutional IP Address level, resulting in users under Mahidol University’s IP Address being unable to access that database.
This suspension occurs because the publisher cannot directly identify the specific user violating the terms. Therefore, it is necessary to suspend access at the university network level to prevent damage. The publisher will send a notification letter to the university administrator to investigate the relevant users, through a joint process with the Division of Information Technology, Mahidol University.
IP address unblocking by publisher
In cases where a publisher suspends the university's IP Address, the Library cannot directly unblock it. An official clarification letter must be submitted to the publisher, which must be signed exclusively by the Director of the Library. After the publisher receives and considers the letter, they will proceed to unblock the IP Address, which may take several days.
2. Suspension by the EZproxy system — a suspension for individual users only
Suspension in this case blocks only accounts where unusual activity is detected as a primary preventive measure, without affecting other users. Users can notify the Admin to unblock according to the message displayed on the system screen.
Can I choose not to report the issue?
Users can choose not to report it. However, they need to wait for 15 days, and the system will automatically unblock the account.
Once reported, can I use it immediately?
The administrator will check the user's usage log to confirm that it is normal usage and will unblock the account within 24 hours.
Please note that this process takes place during the administrator's working hours, from 06:00 AM to 09:00 PM (from 09:00 PM to 06:00 AM, the administrator's system is closed).
Can alumni use the electronic databases?
Alumni who have graduated will not be able to access the databases. For more information, please visit the website of MUIT Mahidol University.
Recommendation
- Please download only information necessary for education, research, or study.
- Do not use automated programs or tools for bulk downloads, which may cause the entire university's system to be suspended.
Content by Serials & Electronic Resources Division · last updated 27 August 2026