{"id":69373,"date":"2026-08-30T22:49:20","date_gmt":"2026-08-30T15:49:20","guid":{"rendered":"https:\/\/www.li.mahidol.ac.th\/eng\/?page_id=69373"},"modified":"2026-08-30T22:56:55","modified_gmt":"2026-08-30T15:56:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.li.mahidol.ac.th\/eng\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"69373\" class=\"elementor elementor-69373\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da680f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da680f6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-15a4f73\" data-id=\"15a4f73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fea714 elementor-widget elementor-widget-heading\" data-id=\"7fea714\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ): e-Databases<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d16e9ea elementor-widget elementor-widget-text-editor\" data-id=\"d16e9ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This FAQ provides guidance on accessing e-Databases, resolving access issues, and using electronic resources in accordance with publishers&#8217; guidelines, ensuring users access library resources conveniently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3373e09 elementor-widget elementor-widget-elementskit-advance-accordion\" data-id=\"3373e09\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-advance-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\">\n\n        <div class=\"elementskit-accordion floating-style\" id=\"accordion-6a97f52c511fa\">\n\n            \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-3373e09\">\n                        <a href=\"#collapse-be16b0a6a97f52c511fa\" class=\"elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-be16b0a6a97f52c511fa\" aria-expanded=\"false\" aria-controls=\"Collapse-be16b0a6a97f52c511fa\">\n                            \n                            <span class=\"ekit-accordion-title\">\u2139\ufe0f Why is the login attempt failing with the error message even when the correct password is entered?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-left icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                    <!-- Active Icon -->\n                                    <i aria-hidden=\"true\" class=\"icon-closed icon-left icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-be16b0a6a97f52c511fa\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-3373e09\" data-parent=\"#accordion-6a97f52c511fa\">\n                      \n                        <div class=\"elementskit-card-body\">\n                            \n\t\t<div class=\"widgetarea_warper widgetarea_warper_editable\" data-elementskit-widgetarea-key=\"3373e09\"  data-elementskit-widgetarea-index=\"be16b0a\">\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"ekit-widget-area-container\">\n\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"69375\" class=\"elementor elementor-69375\" data-elementor-post-type=\"elementskit_content\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7af26ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7af26ce\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83d3268\" data-id=\"83d3268\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92b452e elementor-widget elementor-widget-text-editor\" data-id=\"92b452e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-desktop\"><\/i>\u00a0Message shown on screen\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca7301d elementor-alert-danger elementor-widget elementor-widget-alert\" data-id=\"ca7301d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">That username or password was incorrect. Please try again.<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">If you cannot login to the system, please contact : Help Desk for e-Resources Access<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a614cbb elementor-widget elementor-widget-text-editor\" data-id=\"a614cbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The error message means \u201cIncorrect password\u201d. Entering the correct password will provide access to the database.<\/p><p class=\"faq-block__heading\"><strong>Correct login formats<\/strong><\/p><table style=\"width: 100%; border-collapse: collapse; border-style: solid; border-color: #39aad4; border-radius: 10px; background-color: #f2fbff;\" border=\"1 px\"><tbody><tr><td style=\"width: 50%;\"><p class=\"faq-account__role\"><strong>Students<\/strong><\/p><div><span style=\"color: #808080;\">Username format<\/span><br \/><div>Use \u201cu\u201d or \u201cg\u201d followed by your student ID<\/div><\/div><div><span style=\"color: #808080;\">Example<\/span><br \/><span style=\"font-size: 12pt;\"><code>\u00a0u61xxxxx \u0e2b\u0e23\u0e37\u0e2d g61xxxxx<\/code><\/span><\/div><div><span style=\"color: #808080;\">Password<\/span><br \/><span style=\"font-size: 12pt;\">The same password used for your Mahidol University email or MU-WIFI<\/span><\/div><\/td><td style=\"width: 50%;\"><p class=\"faq-account__role\"><strong>Faculty and staff<\/strong><\/p><div><span style=\"color: #808080;\">Username format<\/span><br \/>Use your first name, a dot, then the first three letters of your surname<\/div><div><span style=\"color: #808080;\">Example<\/span><br \/><span style=\"font-size: 12pt;\"><code>\u00a0firstname.sur<\/code><\/span><\/div><div><span style=\"color: #808080;\">Password<\/span><br \/>The same password used for your Mahidol University email<\/div><\/td><\/tr><\/tbody><\/table><p><span style=\"font-size: 12pt;\">\u00a0<br \/><\/span><strong>What you should know<\/strong><\/p><ol class=\"faq-list faq-list--ordered\"><li><p class=\"p1\">Users are allowed up to 3 login attempts. If the login exceeds 3 failed attempts, the system will automatically suspend access.<\/p><\/li><li><p class=\"p1\">Users should not attempt to change the password themselves. Please report the issue through the channels below.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5851ed elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"c5851ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">The e-Database could be accessed only for Mahidol University instructors, staff and students.<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c4a7a1 elementor-widget elementor-widget-text-editor\" data-id=\"7c4a7a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"faq-block__heading\"><strong>Report a problem and login guides<\/strong><br \/><a href=\"https:\/\/www.li.mahidol.ac.th\/problem-ejournal\" target=\"_blank\" rel=\"noopener\">Help Desk for e-Resources Access<\/a><br \/><a href=\"https:\/\/www.facebook.com\/MahidolLibrary\" target=\"_blank\" rel=\"noopener\">Facebook MahidolLibrary<\/a><br \/><a href=\"mailto:liwww@mahidol.ac.th\" target=\"_blank\" rel=\"noopener\">liwww@mahidol.ac.th<\/a><br \/><a href=\"https:\/\/muit.mahidol.ac.th\/docs\/users-guide\/manual-additional-it-guide\/\" target=\"_blank\" rel=\"noopener\">How to Mahidol eJournal Access<\/a><\/p><p><span style=\"font-size: 12pt;\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END --> \n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-3373e09\">\n                        <a href=\"#collapse-ca7c4396a97f52c511fa\" class=\"elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ca7c4396a97f52c511fa\" aria-expanded=\"false\" aria-controls=\"Collapse-ca7c4396a97f52c511fa\">\n                            \n                            <span class=\"ekit-accordion-title\">\u2139\ufe0f Why has the download access been suspended? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-left icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                    <!-- Active Icon -->\n                                    <i aria-hidden=\"true\" class=\"icon-closed icon-left icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ca7c4396a97f52c511fa\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-3373e09\" data-parent=\"#accordion-6a97f52c511fa\">\n                      \n                        <div class=\"elementskit-card-body\">\n                            \n\t\t<div class=\"widgetarea_warper widgetarea_warper_editable\" data-elementskit-widgetarea-key=\"b025c7a\"  data-elementskit-widgetarea-index=\"ca7c439\">\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"ekit-widget-area-container\">\n\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"69385\" class=\"elementor elementor-69385\" data-elementor-post-type=\"elementskit_content\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d64fe84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d64fe84\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-687f104\" data-id=\"687f104\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c03bc99 elementor-widget elementor-widget-text-editor\" data-id=\"c03bc99\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-desktop\"><\/i>\u00a0Message shown on screen\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3890acb elementor-alert-danger elementor-widget elementor-widget-alert\" data-id=\"3890acb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">The system warned,<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">\u201cThere was the infraction of information download over 200 MB.\u201d The system will automatically block you for 15 day. IF you need to use it urgently, please contact Miss Jirawan Nareelerd email: jirawan.nar@mahidol.ac.th<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd17ee elementor-widget elementor-widget-text-editor\" data-id=\"3bd17ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-91383 size-large\" src=\"https:\/\/www.li.mahidol.ac.th\/wp-content\/uploads\/2026\/06\/load-e1786593425870-1024x182.png\" alt=\"\" width=\"1024\" height=\"182\" \/><span style=\"color: #000000;\">Download access is automatically suspended if data downloads (such as journal articles or e-books) exceed 200 MB per login per day.<\/span><\/p><ul><li><p class=\"p1\">Email the administrator at <a href=\"mailto:jirawan.nar@mahidol.ac.th\">jirawan.nar@mahidol.ac.th<\/a> to request that your account be unblocked.<\/p><\/li><li><p class=\"p1\">After reviewing your usage log, if no unusual activity is detected, access will be restored within 24 hours.<\/p><\/li><li><p class=\"p1\">Support is available daily, including public holidays, from 7:00 AM to 9:00 PM.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af9fc50 elementor-widget elementor-widget-image\" data-id=\"af9fc50\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.li.mahidol.ac.th\/eng\/wp-content\/uploads\/2026\/08\/\u0e41\u0e1a\u0e19\u0e40\u0e19\u0e2d\u0e23\u0e4c-Overload-2069-1024x576.png\" class=\"attachment-large size-large wp-image-69386\" alt=\"\" srcset=\"https:\/\/www.li.mahidol.ac.th\/eng\/wp-content\/uploads\/2026\/08\/\u0e41\u0e1a\u0e19\u0e40\u0e19\u0e2d\u0e23\u0e4c-Overload-2069-1024x576.png 1024w, https:\/\/www.li.mahidol.ac.th\/eng\/wp-content\/uploads\/2026\/08\/\u0e41\u0e1a\u0e19\u0e40\u0e19\u0e2d\u0e23\u0e4c-Overload-2069-300x169.png 300w, https:\/\/www.li.mahidol.ac.th\/eng\/wp-content\/uploads\/2026\/08\/\u0e41\u0e1a\u0e19\u0e40\u0e19\u0e2d\u0e23\u0e4c-Overload-2069-768x432.png 768w, https:\/\/www.li.mahidol.ac.th\/eng\/wp-content\/uploads\/2026\/08\/\u0e41\u0e1a\u0e19\u0e40\u0e19\u0e2d\u0e23\u0e4c-Overload-2069-1536x864.png 1536w, https:\/\/www.li.mahidol.ac.th\/eng\/wp-content\/uploads\/2026\/08\/\u0e41\u0e1a\u0e19\u0e40\u0e19\u0e2d\u0e23\u0e4c-Overload-2069.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END --> \n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-3373e09\">\n                        <a href=\"#collapse-25522566a97f52c511fa\" class=\"elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-25522566a97f52c511fa\" aria-expanded=\"false\" aria-controls=\"Collapse-25522566a97f52c511fa\">\n                            \n                            <span class=\"ekit-accordion-title\">\u2139\ufe0f Why has the access been suspended?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-left icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                    <!-- Active Icon -->\n                                    <i aria-hidden=\"true\" class=\"icon-closed icon-left icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-25522566a97f52c511fa\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-3373e09\" data-parent=\"#accordion-6a97f52c511fa\">\n                      \n                        <div class=\"elementskit-card-body\">\n                            \n\t\t<div class=\"widgetarea_warper widgetarea_warper_editable\" data-elementskit-widgetarea-key=\"a75d0ec\"  data-elementskit-widgetarea-index=\"2552256\">\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"ekit-widget-area-container\">\n\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"69390\" class=\"elementor elementor-69390\" data-elementor-post-type=\"elementskit_content\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-87f93aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"87f93aa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da6a97f\" data-id=\"da6a97f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39cb3c4 elementor-widget elementor-widget-text-editor\" data-id=\"39cb3c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><p class=\"p1\"><b><span style=\"text-decoration: underline;\">Suspension by publisher \u2014 a suspension of Mahidol University\u2019s IP address<\/span><br \/><\/b><\/p><p class=\"p1\">In some cases, publishers will suspend access to electronic databases that Mahidol University subscribes to at the institutional IP Address level, resulting in users under Mahidol University\u2019s IP Address being unable to access that database.<\/p><p class=\"p1\">This suspension occurs because the publisher cannot directly identify the specific user violating the terms. Therefore, it is necessary to suspend access at the university network level to prevent damage. The publisher will send a notification letter to the university administrator to investigate the relevant users, through a joint process with the Division of Information Technology, Mahidol University.<\/p><p class=\"p1\"><span style=\"text-decoration: underline;\"><b>IP address unblocking by publisher<\/b><\/span><\/p><p class=\"p1\">In cases where a publisher suspends the university&#8217;s IP Address, the Library cannot directly unblock it. An official clarification letter must be submitted to the publisher, which must be signed exclusively by the Director of the Library. After the publisher receives and considers the letter, they will proceed to unblock the IP Address, which may take several days.<\/p><p>\u00a0<\/p><\/li><li><p class=\"p1\"><span style=\"text-decoration: underline;\"><b>Suspension by the EZproxy system \u2014 a suspension for individual users only<\/b><\/span><\/p><p class=\"p1\">Suspension in this case blocks only accounts where unusual activity is detected as a primary preventive measure, without affecting other users. Users can notify the Admin to unblock according to the message displayed on the system screen.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END --> \n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-3373e09\">\n                        <a href=\"#collapse-f4723e76a97f52c511fa\" class=\"elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f4723e76a97f52c511fa\" aria-expanded=\"false\" aria-controls=\"Collapse-f4723e76a97f52c511fa\">\n                            \n                            <span class=\"ekit-accordion-title\">\u2139\ufe0f Can I choose not to report the issue?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-left icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                    <!-- Active Icon -->\n                                    <i aria-hidden=\"true\" class=\"icon-closed icon-left icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f4723e76a97f52c511fa\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-3373e09\" data-parent=\"#accordion-6a97f52c511fa\">\n                      \n                        <div class=\"elementskit-card-body\">\n                            \n\t\t<div class=\"widgetarea_warper widgetarea_warper_editable\" data-elementskit-widgetarea-key=\"a75d0ec\"  data-elementskit-widgetarea-index=\"f4723e7\">\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"ekit-widget-area-container\">\n\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"69395\" class=\"elementor elementor-69395\" data-elementor-post-type=\"elementskit_content\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57283c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57283c0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e4759c3\" data-id=\"e4759c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a302c0 elementor-widget elementor-widget-text-editor\" data-id=\"8a302c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Users can choose not to report it. However, they need to wait for 15 days, and the system will automatically unblock the account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END --> \n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-3373e09\">\n                        <a href=\"#collapse-00f6d386a97f52c511fa\" class=\"elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-00f6d386a97f52c511fa\" aria-expanded=\"false\" aria-controls=\"Collapse-00f6d386a97f52c511fa\">\n                            \n                            <span class=\"ekit-accordion-title\">\u2139\ufe0f Once reported, can I use it immediately?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-left icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                    <!-- Active Icon -->\n                                    <i aria-hidden=\"true\" class=\"icon-closed icon-left icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-00f6d386a97f52c511fa\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-3373e09\" data-parent=\"#accordion-6a97f52c511fa\">\n                      \n                        <div class=\"elementskit-card-body\">\n                            \n\t\t<div class=\"widgetarea_warper widgetarea_warper_editable\" data-elementskit-widgetarea-key=\"b025c7a\"  data-elementskit-widgetarea-index=\"00f6d38\">\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"ekit-widget-area-container\">\n\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"69399\" class=\"elementor elementor-69399\" data-elementor-post-type=\"elementskit_content\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12e651c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12e651c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-371be91\" data-id=\"371be91\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d13d20c elementor-widget elementor-widget-text-editor\" data-id=\"d13d20c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"faq-block\"><p class=\"faq-block__text\">The administrator will check the user&#8217;s usage log to confirm that it is normal usage and will unblock the account within 24 hours.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d212ed8 elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"d212ed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">Please note that this process takes place during the administrator's working hours, from 06:00 AM to 09:00 PM (from 09:00 PM to 06:00 AM, the administrator's system is closed).\n\n<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END --> \n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-3373e09\">\n                        <a href=\"#collapse-627cd7b6a97f52c511fa\" class=\"elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-627cd7b6a97f52c511fa\" aria-expanded=\"false\" aria-controls=\"Collapse-627cd7b6a97f52c511fa\">\n                            \n                            <span class=\"ekit-accordion-title\">\u2139\ufe0f Can alumni use the electronic databases?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-left icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                    <!-- Active Icon -->\n                                    <i aria-hidden=\"true\" class=\"icon-closed icon-left icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-627cd7b6a97f52c511fa\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-3373e09\" data-parent=\"#accordion-6a97f52c511fa\">\n                      \n                        <div class=\"elementskit-card-body\">\n                            \n\t\t<div class=\"widgetarea_warper widgetarea_warper_editable\" data-elementskit-widgetarea-key=\"b025c7a\"  data-elementskit-widgetarea-index=\"627cd7b\">\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"ekit-widget-area-container\">\n\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"69406\" class=\"elementor elementor-69406\" data-elementor-post-type=\"elementskit_content\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8d6ad6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8d6ad6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e15391\" data-id=\"2e15391\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18310e2 elementor-widget elementor-widget-text-editor\" data-id=\"18310e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"faq-block\"><p class=\"faq-block__text\">Alumni who have graduated will not be able to access the databases. For more information, please visit the website of MUIT Mahidol University.<\/p><\/div><p><a href=\"https:\/\/muit.mahidol.ac.th\/docs\/users-guide\/manual-it-membership-account\/manual-it-member-role\/\" target=\"_blank\" rel=\"noopener\">MUIT Mahidol University<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END --> \n\n                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-357be4e elementor-alert-warning elementor-widget elementor-widget-alert\" data-id=\"357be4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">\u26a0\ufe0f Recommendation<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">Users should be cautious when downloading data. Please download only information necessary for education, research, or study. Do not use automated programs or tools for bulk downloads, which may cause the entire university's system to be suspended. \u203c\ufe0f<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46d5fe3 elementor-widget elementor-widget-spacer\" data-id=\"46d5fe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5ae217 elementor-widget elementor-widget-text-editor\" data-id=\"a5ae217\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: right;\">Content by Serials &amp; Eletronic Resources Division<br \/>update : August 28, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ): e-Databases This FAQ &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-69373","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.li.mahidol.ac.th\/eng\/wp-json\/wp\/v2\/pages\/69373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.li.mahidol.ac.th\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.li.mahidol.ac.th\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.li.mahidol.ac.th\/eng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.li.mahidol.ac.th\/eng\/wp-json\/wp\/v2\/comments?post=69373"}],"version-history":[{"count":4,"href":"https:\/\/www.li.mahidol.ac.th\/eng\/wp-json\/wp\/v2\/pages\/69373\/revisions"}],"predecessor-version":[{"id":69412,"href":"https:\/\/www.li.mahidol.ac.th\/eng\/wp-json\/wp\/v2\/pages\/69373\/revisions\/69412"}],"wp:attachment":[{"href":"https:\/\/www.li.mahidol.ac.th\/eng\/wp-json\/wp\/v2\/media?parent=69373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}